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Despite all the proclamations Wholesale Joel Embiid Jersey , catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer Wholesale Timothe Luwawu Jersey , many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves."


The problem is that most organizations only talk about customer service improvement. Many executives don't understand what outstanding customer service really looks, aren't ready to turn their organization inside out to provide it, are trying to paint happy smiles on their frontline service providers, or are bolting a customer service program on the side of their organization rather than making it a part of their core strategy.


Here are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:


? Little or no segmentation of markets and customer groups. The organization is trying to be everything to everybody. Customers are lumped into one indistinguishable mass and their expectations (if they've been gathered at all) aren't weighted Wholesale JJ Redick Jersey , ranked, and segmented.


? Little or no customer data. When it is collected (such as an occasional survey) positive feedback is acknowledged. But negative data is denied (usually by challenging the survey methodology). Budget priorities are set, cost containment initiated, and resources allocated with little, if any Wholesale Nik Stauskas Jersey , systematic connection to customer priorities and expectations. Improvement activities are focused on what the organization or management considers important.


? The organization is managed from the inside out. New products and services are pushed out to the market through sales and marketing. Customers aren't involved as active partners in research and development activities. A senior executive in a leading computer company once said, "If customers don't like our solutions, they have the wrong problems".


? Employees are treated as the source of service breakdowns. Training and motivational campaigns (such as recognition programs) aim to "fix the frontline". Management pays little attention to all the research that proves "The 8515 Rule" -- 85% of service breakdowns originate in organizational systems, processes, or structures.


? Internal customer tyranny runs rampant. Departments who are served by other departments use the concept of "internal customer-supplier relationships" to get their own needs met whether or not it improves external customer service.


? Blurry line of sight to external customers -- many organizational members (other then those on the front serving lines) have little interaction with external customers and often don't understand (and have little reason to care about) customers' expectations and how their work ultimately helps or hinders meeting those expectations.


? One customer group dominates. For example Wholesale Dario Saric Jersey , the focus is on retailers, agents, or distributors with scant attention paid to the ultimate consumer. Little effort is made to understand and balance the needs of both groups while pulling products and services through the distribution or service chain.


? Focus is on customer acquisition rather than retention. Investments in sales and marketing to bring in new customers are much higher then efforts to retain or expand business with current customers.


? Customers aren't people. Thinking of someone as a customer implies providing service, partnership, or some form of equality. However Wholesale Jahlil Okafor Jersey , when customers become "policyholders", "consumers", "patients", "passengers", "taxpayers" Wholesale Markelle Fultz Jersey , "accounts", or "advertisers" they often become less human.


Business is a lot like tennis, those who don't serve well end up losing. In a recent interview, Bob Green, a servicequality coordinator with AmSouth Mortgage in Birmingham Alabama summed up the challenge facing most organizations Wholesale Amir Johnson Jersey , "The financial products from one mortgage company to another are basically the same. We're out to play `quantum leapfrog' and jump out in front of our competitors. The only way we can do that is to know our customers overall needs more thoroughly and move more quickly to meet them then anybody else in our business."

There are plenty of things that can go wrong with a faulty wire. As technicians, knowing the dangers of your equipment is an absolute must. There’s nothing more risky than working with materials that you don’t trust; in many applications, this can lead to tragedy. You aren’t only risking your own safety by working with subpar materials, you’re also risking the safety of your customer and anyone who deals with the application of your wiring. Thinking of things in these terms is a good way to work; it puts what’s most important at the front of your mind. When it comes to a fire alarm, that same ideology should be even stricter. You can’t mess around with an alarm that could save lives Wholesale Jerryd Bayless Jersey , and you probably don’t intend to. If you’re dealing with faulty materials, however, you could be mistakenly causing harm. Don’t make such a fatal mistake; use materials that you can trust like those at EWCSWire.

At EWCSWire, we deal in wires and cables of all sorts. We know that working as a technician is tough work, and we want to do what we can to alleviate that stress. That means that we need to know the inside and out of every product we sell and make sure that we sell the products that technicians need. Our aim is to create a speedy delivery service for anyone who needs a project to go smoothly; with the fantastic cables and wires at EWCSWire Wholesale Darryl Dawkins Jersey , every project will become a little bit easier. With all the mishaps and crazy misfortunes that can happen when working as a technician, the last thing that you need is for your actual materials to fail. That’s why you should trust the. Cheap Jerseys Online Cheap Wholesale Jerseys Cheap Jerseys China Free Shipping Cheap Jerseys China Wholesale Cheap NFL Jerseys From China Cheap Wholesale NFL Jerseys Cheap Authentic NFL Jerseys Cheap Wholesale NFL Jerseys Cheap Soccer Hoodies China Cheap Hockey Shirts